FAQ – PUZZLES
What are your country prices?
All prices are in Australian Dollars $AU.
Do you ship Internationally?
Yes absolutely! Flat rate International shipping is $25 on single puzzle and $45 on Bundles to, UK, Germany, Italy, France and Spain.
For New Zealand $15 on single puzzle and $25 on Bundles.
Direct Purchase in US from Puzzles Weekend
Direct Purchase in Canada from Puzzles Canada
If your country is not listed please send email to tania@taniawicks.com.au to investigate shipping options for you.
How long till I receive my order?
All orders are packed and shipped within three business days.
You will receive a confirmation email and tracking number once your order has been shipped. Be sure to check you junk or spam folders.
All puzzles are shipped via Australia Post.
Where are your puzzles made?
Tania Wicks Puzzles is proudly an Australian Company. My puzzles are manufactured overseas.
Unfortunately, after trying a few Australian based manufacturers, I was not happy with the quality or the expensive price point.
I also needed a manufacturer who can supply commercial quantities of puzzles.
Do you offer wholesale pricing? Can we stock your puzzles?
Yes! I work with a small number exclusive stockists.
Please complete form HERE more information or to express your interest.
I think I’m missing a puzzle piece!
My manufacturer has a closed cut and packaging system, making it unlikely that your puzzle would have a missing piece.
In the unlikely event of a lost or missing piece, please search the puzzle box, puzzle bag, puzzle trays, the floor, your pets, the vacuum cleaner and everywhere else.
Send an email with photo of completed puzzle to show the missing piece to tania@taniawicks.com.au within 30days.
Changed your mind?
Please choose carefully. There are no returns or refunds for change of mind.
I have received the wrong order!
My sincerest apologies! If you received the wrong order, please contact me directly at tania@taniawicks.com.au within 7 days with photos and I will assist you and replace the incorrect item/s.
PLEASE keep the original packaging your puzzle arrived in and use it to protect the puzzle box and post back to me.
Puzzle/s needs to be returned in the same condition as it was received, with plastic seal fully in tact.
Damaged puzzle?
If your puzzle is damaged in transit, please contact me directly at tania@taniawicks.com.au within 7 days with photos of the condition or problem and I will assist you and replace the damaged item/s.
PLEASE keep the original packaging your puzzle arrived in and use it to protect the puzzle box and post back to me.
Puzzle/s needs to be returned in the same condition as it was received, with plastic seal fully in tact.
Are your puzzle materials safe?
Yes absolutely! The inks are non toxic and the paper and board is recyclable grey board as are the pretty boxes.
Puzzles arrive in a resealable, reusable zip bag for easy storage.
Still have a Question?
I would love to assist you, please email tania@taniawicks.com.au
Karen reviews Le Macaron & Citrus Burst
Solid quality puzzle. Super unique shapes. Matt finish. Great difficulty level, not overly challenging.
You get alot of puzzling time for your money.
Great for pickup challenge.
Tania’s photographs are so beautiful.
Jigsaw Jubie Review
I am so impressed with these puzzles. From the beautiful images and aesthetic to the sturdy packaging.
Fantastic piece quality.
I just had to have the whole set!
Vicky Reviews Citrus Burst
I loved everything about Citrus Burst!
Amazing pieces, soft touch, lovely chunky feel and
satisfying to build. I love the vibrant image so much
that I have framed and hung it on my kitchen wall.
